Returns
Changed Your Mind? No Problem!We get it – sometimes that perfect tote bag doesn't quite match your vibe, or that wall art just isn't speaking to your space. We're here to fix that.
The Simple Stuff30 days to decide – You've got a full month from delivery to return most items. No rush, no stress.
Easy returns on unused products:
Tote bags (as long as they still have tags)
Decorative accessories like wall arts, prints, and pillow cases.
Just a heads up – these can't come back:
Anything that's been used, washed, or loved a little too much.
How to Return SomethingEmail us at nmdesign.store@gmail.com with your order number
Tell us why you're returning it (helps us improve!)
We'll send you a prepaid return label within 24 hours
Pack it up in the original packaging (or any box/envelope that fits)
Drop it off at any post office
The Money Part Refunds: Back to your original payment method within 5-7 business days of us receiving your return
Exchanges: We'll process these lightning fast – usually within 2-3 business days
Return shipping: On us! We'll cover the cost because we want you to be happy
Damaged or Wrong Item?Oops! If we messed up or something arrived damaged:
Email us immediately at nmdesign.store@gmail.com
Include photos of the issue
We'll make it right with a replacement or full refund
Shipping costs on us for the fix
Questions?We’re here to support you, so reach out anytime – we'll get back to you within 24 hours!
Email: nmdesign.store@gmail.com
Phone: 1-800-TOTE-BAG (just kidding, but wouldn't that be fun?)
Remember: We want you to absolutely love what you bought.
If you don't, let's fix it together!
NMDesign
Artisan-designed fashion accessories
VAT ID: HR73810184277
Business license number: 98516353
Registered address: Horvaćanska cesta 176, 10000 Zagreb, Croatia