Returns
Changed Your Mind? No Problem!We get it – sometimes that perfect tote bag doesn't quite match your vibe, or that wall art just isn't speaking to your space. We're here to fix that.
It's Simple30 days to decide – You've got a full month from delivery to return most items. No rush, no stress.
Easy returns on unused products:
Tote bags (as long as they still have tags).
Decorative accessories like wall arts, prints, and pillow cases.
Just a heads up – these can't come back:
Anything that's been used, washed, or loved a little too much.
How?Email us at nmdesign.store@gmail.com with your order number
Tell us why you're returning it (helps us improve)
We'll send you a prepaid return label within 24 hours
Pack it up in the original packaging (or any box/envelope that fits)
Drop it off at any post office
Refunds: Back to your original payment method within 5-7 business days of us receiving your return.
Exchanges: We'll process these usually within 2-3 business days.
Return shipping: On us! We'll cover the cost because we want you to be happy.
Damaged or Wrong Item?Email us immediately at nmdesign.store@gmail.com
Include photos of the issue.
We'll make it right with a replacement or full refund.
Shipping costs on us for the fix.
Questions?We’re here to support you, so reach out anytime – we'll get back to you within 24 hours.
Email: nmdesign.store@gmail.com
NMDesign
Artisan-designed fashion accessories
VAT ID: HR73810184277
Business license number: 98516353
Registered address: Horvaćanska cesta 176, 10000 Zagreb, Croatia